Return and Exchange Policy

To ensure the best service for our customers at Sedraf, exchange and return operations are subject to the following conditions:

1. Timeframe and General Conditions

• You can request an exchange or return within 7 days from the date of receiving your order.
• The product must be in its original condition, unused, and in its complete original packaging along with all attached accessories.

2. Damaged or Incorrect Products

• In the event that a damaged or incorrect product arrives, Sedraf Store will cover all shipping, exchange, or return costs.

3. Refunds

• Refunded amounts are processed and returned via the same payment method used during the original purchase, in accordance with standard banking procedures and timelines.

4. Exceptions and Regulations

• Exceptions for special cases (such as modified frames or custom-made prescription lenses) and other terms apply in accordance with the E-Commerce Law and regulations in force in the Kingdom of Saudi Arabia.