Terms and Conditions

Welcome to the Sedraf store. These Terms and Conditions apply to all website users and customers. Your agreement to them is a essential condition for using the website and completing a purchase.

1. Introduction and Customer Account

  • The customer undertakes the accuracy and correctness of all entered data (name, mobile number, delivery address).
  • The customer is responsible for maintaining the confidentiality of their account information and password.

2. Products and Specifications

  • We strive to provide accurate images and information for our eyeglass frame products; product colors may slightly vary due to user screen settings.
  • Please ensure you accurately select the appropriate frame sizes and specifications before completing the order.

3. Prices and Payments

  • Electronic payment methods are available via secure and approved payment gateways and financing options (such as Mada, credit cards, and available installment apps).
  • The store reserves the right to modify prices, offers, or discounts at any time.

4. Shipping and Delivery

  • Orders are delivered to the specified address via approved shipping companies within and outside the Kingdom of Saudi Arabia.
  • The expected delivery time frame is displayed on the checkout screen and may be affected during peak seasons or exceptional circumstances.

5. Exchange and Returns

  • The customer has the right to request an exchange or return within the statutory period specified in the store's Exchange and Return Policy, provided that the frames are in their original condition, unused, and in their original packaging.

6. Intellectual Property

  • All content on the website (logo, designs, and text) is the exclusive property of Sedraf Store and may not be used or republished without prior written permission.

7. Amendments to Terms and Conditions

  • Sedraf Store reserves the right to update or modify these Terms and Conditions at any time, and amendments become effective immediately upon being posted on the website.

8. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.